The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program, providing temporary assistance to unemployed Massachusetts workers. For additional information, please visit the DUA website.
Career Center walk-in customers may use our dedicated UI Online computer stations on a first-come, first-serve basis. Basic computer skills are needed when using the online system.
DUA staff are available to provide navigation assistance with self-service UI Online as follows:
- Monday – Thursday 8:00am to 3:30pm
- Friday 8:00am to 1:00pm
- Sat/Sun (CLOSED)
Haverhill Location (Self-directed only):
- Monday – Thursday 8:00am to 3:30pm (closed from 12:00pm to 1:00pm)
- Friday 8:00am to 12:30pm
If you require assistance with your claim, please call 877-626-6800 or visit MassHire Merrimack Valley Career Center in Lawrence for Navigation Assistance at hours listed above.