The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program, providing temporary assistance to unemployed Massachusetts workers. For additional information, please visit the DUA website.
Career Center walk-in customers may use our dedicated UI Online computer stations on a first-come, first-serve basis. Basic computer skills are needed when using the online system.
DUA staff are available to provide navigation assistance with self-service Unemployment Insurance Online.
Please visit our Contact Us page for the Unemployment Online Service hours and locations.
If you require assistance with your claim, please call 877-626-6800 or visit MassHire Merrimack Valley Career Center in Lawrence for Navigation Assistance at hours listed above.