The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program, providing temporary assistance to unemployed Massachusetts workers. For additional information, please visit the DUA website.

UI Computer Stations

Career Center walk-in customers may use our dedicated UI Online computer stations on a first-come, first-serve basis. Basic computer skills are needed when using the online system.

DUA staff are available to provide navigation assistance with self-service UI Online as follows:

Lawrence Location:

  • Monday – Thursday 8:00am to 3:30pm
  • Friday 8:00am to 1:00pm
  • Sat/Sun (CLOSED)

Haverhill Location (Self-directed only):

  • Monday – Thursday 8:00am to 3:30pm (closed from 12:00pm to 1:00pm)
  • Friday 8:00am to 12:30pm

If you require assistance with your claim, please call 877-626-6800 or visit MassHire Merrimack Valley Career Center in Lawrence for Navigation Assistance at hours listed above.

Visit the DUA Website

Visit the DUA website below for unemployment assistance.

Visit the DUA Website

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